Q: How do I use my Kindle with borrowing eBooks from the library?
Response: go to the website http://nh.lib.overdrive.com and scan down the page about ?4-6 inches to “Visit the Official New Hampshire Downloadable books BLOG” in the center of the page. ALL your questions probably have answers there, except….
You must call (863-2172) or e-mail us firstname.lastname@example.org first if you don’t know the special number to put in front of your Dunbar Free Library card number.
Q: “I got a new device for [my birthday, Christmas, just for the heck of it] and want to use it with Overdrive/NHDB, to get free downloaded audio or e-books. It asked for my library card number but when I put that in it said it wasn’t enough numbers. What am I supposed to put in?”
Response: Please ask at the circulation desk, call 863-2172, or e-mail email@example.com with your name and/or library card number and we will check to make sure your library card is still active and reply with the prefix you need to add to your library card number for Overdrive to recognize you.
Q: “I logged into the library catalog to place holds or to check and see what I have checked out before but it won’t work now!”
Response: The main reason people have problems is they’re trying to log in at the District login spot. You must click on “Dunbar Free Library” link and see the keyword/author/title search buttons before you try to log in. Then, if your username/password still doesn’t work come into the library and we’ll let you see what your username is, which will let you change your password. We can never see your password, but can give you what you need to change it, if necessary.
Q: “I know the prefix to put in front of my library card to use Mango (Language program) but it gives me an error message!”
Response: I had this happen to me to, when I clicked on the green start learning button instead of putting my library card number with prefix in the “your library card” box first.
Q: “I’ve used New Hampshire Downloadable Audios before, but this time it opened Adobe Editions (or Windows Media Player) and I can’t transfer the title to my MP3 player/iPod.”
Response: Most likely, the title you downloaded was NOT an audio, but one of the e-books that can be read on your desk top or transferred to a number of e-book readers including Sony, Nook, Kobo, Kindle, iPad, Cruz tablet, and quite a few mobile devices. If you go back to your cart and check, this may be the answer. If it’s not, call the library at 863-2172 or e-mail firstname.lastname@example.org with the details and we’ll try to fix it, or at least check it in so it’s not keeping you from other things!
Do you have a question? e-mail “Suggested FAQ” to email@example.com