This job entails many duties.  Different assistants may have primary responsibility for one area or another but all should be trained in all areas.

Customer service:

Assists patrons in finding materials both on the computer and physically, requesting materials from other libraries, reference queries, and just in general.

Circulation supervision:

Supervises circulation desk volunteers and attends circulation desk in the absence of a volunteer or when the library is busy.  Takes and creates printout of fine transactions.  Supervises opening and closing procedures.

ILL:

Must understand state system for placing ILL requests, monitor daily e-mail requests for such to our library and “general” requests from libraries for book-group titles

Our requests to other libraries: Looks up requests on the part of patrons in state ILL system and tracks requests, filled and unfilled, providing statistics to director. 

Copy Cataloging:

Downloads computer MARC records from the state database into our Follett system.  These are for books, audios and videos, primarily.  Tailors records occasionally to match item in hand. Creates copy records in Follett for use in circulation.  Provides statistics to director.

Enters “Brief” records with state of materials not currently in the state database, for the state to obtain/create suitable records. 

Catalog cleanup:  As materials are withdrawn from our collection, withdraws item from both Follett and NHU-PAC (state union catalog).  Maintains statistics of deletions.

Overdues: 

Produces and uses Follett overdue report to call and inform patrons of overdue items.  Tracks notifications and sends letters when phone calls prove insufficient.  Keeps director appraised of extreme situations.

Other duties as assigned.